Academics

Complaint Procedures

 A student who has a valid, documented complaint against the Graduate School at Alcorn State University may submit a complaint. The complaint is recorded in a complaint log naming the person making the complaint, reason for the complaint, the date filed and action taken to resolve the issue. The complaint process is a mechanism that is considered reasonable and fairly administered to solve conflict(s) students may encounter. Students are encouraged

Types of Submissions:

  • Telephone - the appropriate office personnel can be called to file the complaint

  • Written - written complaints may be submitted using one of the following: email, letter, or electronically using the Customer Service link
     
  • Conference - student may schedule a visit or conference to discuss complaint

  • Appeal - a Level 1 Appeal can be made at the graduate level; appropriate supporting documentation must accompany the Appeal

The following is a listing of contacts in the Graduate School for specific types of complaints.

COMPLAINT AND APPEALS PROCEDURES
graduatestudies@alcorn.edu

APPEALS: Lead Responsibility – Graduate Studies Administrator
Contact Person: Dr. Donzell Lee, 601.877.3920

Telephone

Student determines if Level 1 or Level 2 appeal should be filed; Direct student to complete appropriate Appeals Form

Email

Email Appeals Form and supporting documentation

Office Visit/Conference

Schedule face-to-face conference to discuss and resolve issue

 

Written

Academic appeals are referred to Graduate Studies Administrator for review. Forward appropriate appeals document(s) to Graduate Appeals administrator for dissemination to Provost, Graduate Administrator, Department Chair or Dean of Academic Unit; appropriate personnel should respond and send student adjudication by digital communication; record decision and accompanying documents in electronic enrollment services application (BDMS)

 

GRADUATE ACADEMIC POLICIES AND PROCEDURES : Lead Responsibility – Communications Coordinator & Data Manager
Contact Person: Julia Odom, 601.877.4708

Telephone

Listen to understand and resolve the issue whether academic or regulations

Email

Refer issue to academic unit if scope of complaint is more departmental than Graduate School

Office Visit/Conference

Schedule face-to-face conference to discuss and resolve issue

Record collaboration from office visit on Complaint Log

Written

Direct student to complete Customer Service link and responder should respond and index comment document in BDMS in student’s digital file

 

ADMISSIONS AND ENROLLMENT SERVICES : Lead Responsibility – Enrollment Manager
Contact Person: Demetris Reed, 601.877.6122

Telephone

Collaborate with caller to understand the problem to resolve the issue

Email

Direct student to email to request appropriate service or document

Office Visit/Conference

Schedule face-to-face conference to discuss and resolve issue. If issue cannot be resolved, refer student to appropriate personnel or unit that can troubleshoot issue(s)

Written

Provide written documents to department to assist student

 

GRADUATION : Lead Responsibility – Program Support Coordinator
Contact Person: Belinda Smith, 601.877.3995

Telephone

Research completion to degree complaint and determine if issue needs to be referred to office manager or Graduate Studies Administrator

Email

Send issue to graduate personnel to address concern

 

Office Visit/Conference

Schedule face-to-face conference to discuss and resolve issue

Written

Submit letter of complaint and include justification or rationale for adverse decision

 

INTERNATIONAL STUDENT SERVICES : Lead Responsibility – Designated School Official or Designee
Contact Person: Belinda Smith, 601.877.3995

Telephone

Designated School Official (DSO) or Designee is contacted

Email

Email DSO or Graduate Studies to register issue for resolution

Office Visit/Conference

Schedule face-to-face conference to discuss and resolve issue regarding international student services (local or USCIS)

Written

Write letter to detail problem or present documents that illuminate an issue to be resolved

 

OTHER ISSUES: Lead Responsibility – Office Manager
Contact Person: Julia Odom, 601.877.4708

Telephone

Record issues on Telephone Call Log to discuss and resolve; include name, ASU ID, telephone number, description of issue, and disposition

Email

Submit complaint using electronic portal or Graduate Studies Customer Service email

Forward email to appropriate entity if unable to resolve or if issue is related to a different office

Office Visit/Conference

Schedule face-to-face conference to discuss and resolve issue

Office visit may result in conference call to appropriate personnel to collaborate in resolving the problem

Written

Write letter of complaint and forward to appropriate division or Academic Affairs as next tier