Blackboard Support Pages
Blackboard (with Elluminate Live) is the chosen Learning Management System (also known as Course Management System) of Alcorn State Univeristy. A Learning Management System is a web-based application that is used to deliver online course lectures and online course material through the Internet. Our University uses a combination of Blackboard Learn version 9 and Elluminate Live version 10 to both supplement face-to-face courses and deliver online courses. This website offers support resources for faculty and students, including information such as quick guides, links to official guides from Blackboard and Elluminate, frequently asked questions (FAQs), and more.
Faculty and students alike can get support for Blackboard and/or Elluminate Live. If you have any issues with your Gold Key (username) and/or password for your Blackboard account, please call the CITS Helpdesk at 601-877-6182. For all other issues within Blackboard including (but not limited to) problems with submitting assignments, seeing assignments, seeing courses, using the discussion board, any Elluminate issues, etc., please call our Blackboard Support Office at 601-877-4081 or send an email with a phone number where you can be reached to firstname.lastname@example.org.
CITS Helpdesk 601-877-6182
For password resets and other username/password issues.
Blackboard Helpdesk 601-877-4081 or email@example.com
For all other Blackboard and/or Elluminate Live issues.