BOOKSTORE POLICIES AND
The purpose of the Alcorn State University Bookstore is to provide
support by creating an excellent campus operation that contributes to education
and support of the University’s goals; to become an integral part of the University
by developing partnerships with students, faculty, staff and administration; to
excel and continue to innovate in customer service, store design, merchandise
selection and store operations; and to conduct business in accordance with high
The Alcorn State University Bookstore is operated by
Barnes & Noble College and is a unit of the Auxiliary Services Department
in the Division of Administration and Finance.
HOURS OF OPERATION
The hours of operation for the Bookstore are Monday through
Thursday from 8 a.m. until 6 p.m., and Friday from 8 a.m. until 4 p.m. The Recharge U (Convenience Area) is
open from 8 a.m. until 8 p.m. Monday through Friday and from 12 p.m. until 5
p.m. on Saturday. The Bookstore is closed on Sunday.
SPECIAL HOURS DURING FIRST WEEK OF CLASSES
The hours during the first week of classes are Monday through Thursday
from 8 a.m. until 8 p.m. and Friday from 8 a.m. until 6 p.m.
Major credit/debit cards, ASU Gold Cards and various agency
scholarship awards are accepted. Ordering of merchandise and textbooks can be
done online by credit/debit cards and ASU Gold Cards.
The Bookstore carries a full range of quality emblematic and
branded merchandise, gifts, supplies, orders, sells textbooks and related
course materials. Textbook rentals and digital versions of some material,
adopted for class textbooks, are also offered.
Textbook buyback occurs every day. To receive the most value back
for textbook(s), the Bookstore recommends selling textbook(s) during the week
of finals. The book rental due date is always the last day of finals.
The packing slip
provides specific return instructions and addresses. Refer to it for details.
Returns are accepted within 14 days of the date the order is
received. Books, DVDs, CDs (in the
original, unopened, shrink-wrapped condition) as well as toys and games can be
mailed with the original packing slip to:
Barnes & Noble
1 Barnes & Noble Way
Monroe Township, NJ 08831
NOOK returns are not accepted at the address above, and no refunds
will be approved to NOOKs sent there. See NOOK Returns details. Bring the item and the packing slip to
any Barnes & Noble Bookstore within 14 days of receipt. Call the local store for more
details. If PayPal was used to
complete the order and a refund required, call (800) THE-BOOK (1-800-843-2665)
and get a return authorization number for credit back to the PayPal account. If
a NOOK is returned to the store and payment was made with PayPal, the Bookstore
will give a Barnes & Noble Gift Card or in-store credit. The store cannot
refund the PayPal account.
Within 30 days, Marketplace items can be
returned to the authorized seller indicated on the packing slip. The refund
will be issued once the seller confirms that the item is in the same condition
that it was received, and processes the return through Barnes & Noble.com’s
If the packing
slip is not available, look up the Order Status and click the Check Status
button next to the item. The Seller’s e-mail address will be visible which can be
used to contact the seller for return procedures.
AUDIO BOOKS MP3 POLICY
If dissatisfied with an Audio book MP3, call Customer Service at (800)
THE-BOOK (1-800-843-2665) or send an email.
RETURN OF ITEMS FROM OTHER VENDORS
Refer to the packaging slip for specific return instructions and
addresses for returns purchases from another vendor.
No returns are accepted for NOOK books, magazines, downloadable
PDFs for Spark Notes and Quamut products, gift cards and shrink-wrapped items
that have been opened. Once
purchased, NOOK books cannot be refunded. Bulk orders of 50 or more copies are non-returnable. If the
return is shipped or brought to a store after the time frames indicated above
or without a packing slip, no refund will be issued and merchandise will be
returned. Shipping charges are
RETURN OF ITEMS PURCHASED FROM BARNES & NOBLE BOOKSTORES
It is easy to return an item when not satisfied. Bring the item and cash register
receipt to the local Barnes & Noble store for a refund of the original form
of payment or a gift receipt for a refund as a gift card. Call the local Barnes & Noble store
for more information.
The NOOK can be returned within 14 days of receipt. Call (800) THE-BOOK (1-800-843-2665) for
a return authorization, or return it to a Barnes & Noble store. If a return authorization number is not
received and the NOOK is sent to the wrong return center, no refund will be
provided and the NOOK will not be returned.
Here is the general return policy:
- Receipt is required for all returns and
- A credit refund will be issued to the
account originally charged.
- All merchandise must be free of damage and
in original packaging.
- Barnes & Noble reserves the right to
refuse a refund for any merchandise
- Duplicate receipts will not be provided.
- A 10% restocking fee is charged on all
are the exceptions to the policy: a course is cancelled by the University or
the textbook required for the course is changed by the instructor or the
New and used textbooks may be returned within the first 5 days of
instruction for the semester in which they are purchased. A full refund will be
issued if returning books for a course that was cancelled by the instructor or
the Bookstore changed the required book.
All other textbook returns are subject to a 10% restocking fee. All
textbook returns require a receipt and must be in original condition. For a
dropped course, the books must be returned within 7 days of dropping course
CLOTHING/GIFTS/REFERENCE AND TRADE BOOKS
All items must be returned within 30 days of purchase with
merchandise tags or in original packaging. Opened merchandise is not
Special ordered items may be subject to a 10% deposit fee.
Customers requesting expedited shipping will be charged the actual expedited
shipping costs. The Bookstore will place special orders for books and
supply items. Specialty items that are not stocked and that are available from
vendors used by the Bookstore may be ordered.
All merchandise is sold on a cash basis (including personal check,
Am Ex, Visa, Master Card and Discover), is charged to a departmental account or
to a personal faculty/staff account. Departmental charges are billed monthly to
departmental accounts by the Bookstore. Each department receives a monthly
record of charges made to the account. Departments receive a 20% discount on
office supplies. Faculty/staff members receive a 10% discount except for
textbooks, computer software, sale merchandise and some special orders.
Pricing of textbooks is established using the net price charged by
each publisher plus a percentage mark-up not to exceed 23%. If a publisher does not structure
pricing using a net price, but rather a list price less a discount, the
textbook will be priced at the list price. Freight charges are not added to the
price of a textbook. The pricing
of non-textbook merchandise is set on industry standard margins.
SUBMISSION OF TEXTBOOK ADOPTIONS
Textbook adoptions are submitted to the Bookstore via the website.
Quantities stocked for classes are based on estimated enrollments, prior sales
history and registration figures. Faculty can search over 500,000 titles on the
Barnes & Noble Faculty Center Network website: http://www.facultycenter.net.
The Faculty Center Network is a one-stop resource on college
textbooks. It is intended to serve faculty by providing robust information on
textbooks to help faculty make informed adoption decisions. Adoptions must be submitted as early as
Early requests allow bookstore management to:
- Research the book’s publisher, ISBN, and
- Determine if the book is out-of-stock,
out-of-print or if there’s a new edition
- Locate and purchase used copies on campus
and around the country, and/or order new books from the publisher which may
take weeks. Orders for custom and packages tend to take up to 8 weeks.
- Save students money. If Bookstore
management knows a textbook is being reused next term, payment to students who
sell that book back will be 50% of the purchase price. The more books bought
back, the more used books can be sold next term.
- Learn more about the textbook request
process at http://www.bncollege.com/textbooks/faculty
- To learn about the NOOK study eBook program,
go to the following link at http://www.barnesandnoble.com/NOOKstudy/college/index.asp and also learn how to receive a free
eBook for 7 days.
are accepted in the following ways:
- Paper – An old adoption form can be
- Phone – Call the request in at (601)
- Email – Send the request to email@example.com
- Online – Just go to the website http://www.alcorn.bncollege.com
- Select “faculty” under the Alcorn logo.
- Enter in contact information, and
- Follow the 6 easy steps, review, and
purchased in the Bookstore will be shipped via UPS at the request of the
Bookstore is honored to stock, for sale, publications authored by Alcorn State
University faculty and staff members. The Bookstore manager should be contacted
to make arrangements to have these publications stocked in the Bookstore.
the Bookstore for the following additional services:
- Special orders for books, supplies and any item
available from Bookstore vendors
- Gift cards
- Promotional sales
- Departmental charge accounts
- Faculty/staff discounts
- Textbook buyback (year round)
- UPS services for Bookstore purchases
- American Express,
Master Card, Visa and Discover charge card acceptance
- The RechargeU
Grab and Go market sells a wide selection of fresh and packaged foods, drinks
including premium hot coffees and teas, organic and natural offerings, energy
snacks, health and beauty products and other sundries.
The contact information for the Bookstore is as follows:
- Bookstore (601)
- Fax (601)
- Bookstore Manager (225)
- Textbook Manager (601)
- Email firstname.lastname@example.org
RETURN TO ALL AUXILIARIES POLICIES & PROCEDURES