ASU Blackboard Support Pages

Welcome to the ASU Blackboard Support Pages! Here, you can find a variety of support information for Blackboard Learn -- our University's chosen LMS -- and Blackboard Collaborate -- the add-on for Blackboard that allows for live and/or recorded online course lectures and classes complete with video and audio chat capabilities. The information on this page and within the links below are regularly revised and expanded with new information.

Office of Academic Affairs

need help?

24/7 HelpDesk

For help with Blackboard Learn or Blackboard Collaborate, please call our new 24/7 Help Desk using our toll free phone number at 1-855-671-6898!

Live Chat

Our new Live Chat feature will let start a text chat session with one of our support techs in mere moments! Just click the link below to open our Student Help Center and then click the Live Chat Link. The Live Chat is available 24 hours a day, 7 days a week!
Blackboard Faculty/Student Help Center

Getting Started with Blackboard

To quickly get started with Blackboard,  we recommend you read the Blackboard Basics Guide. You can find the guide in the link below along with links to other Blackboard-related documentation.
Blackboard Basics Guides


bb faculty/student links & resources

Faculty can use the Tier 2 Direct Request Form to bypass the Tier 1 support for the types of requests listed on said form. All other requests must be placed with the Tier 1 Support Team (see the 800-number and Live Chat links above for Tier 1 Support).
Tier 2 Direct Request Form

Also available for faculty at various times are workshops going over a variety topics in the use of the Blackboard Learn/Collaborate systems. Click the link below for a list of available Bb workshops.
Blackboard Workshop Schedule

For more information and resources on the use of Blackboard for faculty, click the link below to go to the Blackboard Educator resources page.
Blackboard Educator Resources

For more information about administering Mobile-friendly tests in Blackboard Learn, click the links below:
Faculty Guide to Mobile Tests

Click the link below to download a best practices guide for making mobile-friendly courses in Blackboard Learn:
Best Practices for Building Mobile-Friendly Courses

For more information and resources on the use of Blackboard for students, click the link below to go to the Blackboard Student Resources page.
Blackboard Student Resources

Click the link below for a list of known issues within our Blackboard Learn system.
Blackboard Known Issues

If you're an on-campus student having trouble downloading the Blackboard Collaborate Launcher, click the link below; this should allow you to download the Blackboard Collaborate Launcher more quickly.
Blackboard Collaborate Launcher (Windows, for On-Campus Users)