ASU Blackboard Help

Welcome to the ASU Blackboard Help Pages! Here, you can find a various support resources for Blackboard Learn -- our University's chosen LMS -- and Blackboard Collaborate -- the add-on for Blackboard that allows for live and/or recorded online course lectures and classes complete with video and audio chat capabilities. The information on this page and within the links below are regularly revised and expanded with new information.

need help?

24/7 HelpDesk

For student or faculty help with Blackboard Learn or Blackboard Collaborate, please call our 24/7 Help Desk using our toll free phone number at 1-855-671-6898! You can call at any time, 24 hours a day, 7 days a week (even on holidays)!

Live Chat

Our Live Chat feature will let start a text chat session with one of our support techs in mere moments! Just click the link below to open our Student Help Center and then click the Live Chat Link. The Live Chat is available 24 hours a day, 7 days a week!
Blackboard Faculty/Student Help Center



To quickly get started with Blackboard, we recommend you read the Blackboard Basics Guide. You can find the guide in the link below along with links to other Blackboard-related documentation.
Blackboard Basics Guides


bb faculty/student links & resources

  • Tier 2 Direct Request Form
    Faculty can use the Tier 2 Direct Request Form to bypass the Tier 1 support for the types of requests listed on said form. All other requests must be placed with the Tier 1 Support Team (see the 800-number and Live Chat links above for Tier 1 Support).

  • Blackboard Workshop Schedule
    Also available for faculty at various times are workshops going over a variety topics in the use of the Blackboard Learn/Collaborate systems. Click the link above for a list of available Bb workshops.

  • CITS Blackboard Knowledge Base Articles
    The articles on this page reveal helpful tips and warn of common mistakes when using the Blackboard Learn system.

  • Blackboard Educator Resources
    For more information and resources on the use of Blackboard for faculty, click the link above to go to the Blackboard Educator resources page.

  • Faculty Guide to Mobile Tests
    For more information about administering Mobile-friendly tests in Blackboard Learn, click the link above:

  • Best Practices for Building Mobile-Friendly Courses
    Click the link above to download a best practices guide for making mobile-friendly courses in Blackboard Learn:

  • Blackboard Student Resources
    For more information and resources on the use of Blackboard for students, click the link above to go to the Blackboard Student Resources page.

  • Blackboard Known Issues
    Click the link above for a list of known issues within our Blackboard Learn system.

  • BioSig-ID Help Page
    For info about using the BioSig-ID system, please click the link above. After opening the page, you can also get help from the BioSig-ID team by clicking the link in the upper-right corner that says "Submit a request".

  • Blackboard Collaborate Launcher (for Windows)
    Blackboard Collaborate Launcher (for Mac)
    Need to set up Blackboard Collaborate? Click the link above to download the Blackboard Collaborate Launcher. After you finish up that installation, make sure the restart the computer!