Office of the Registrar

The following questions are designed to assess the needs of the university faculty and determine what information and/or services are needed from the Office of the Registrar to assist the faculty in the performance of their duties:

  1. Approximately how often do you visit the Registrar’s Office in a month? 
     

  2. What was the purpose of your visit to the Registrar’s Office?
  3.  


  4. How long did you have to wait before you were assisted by the staff? 
     

  5. Did you have an appointment? 
     

  6. Was an appointment required? 

  7. Please tell us how satisfied you were with the service provided by answering the following questions:

  8. How satisfied were you with the way you were treated by the staff at our office? 
     

  9. How satisfied were you with the amount of time you had to wait before getting assistance by the staff? 
     

  10. How satisfied were you with the way your questions were answered? 
     

  11. How would you rate the customer service provided by the staff at our office? 
     

  12. Tell us how much you agree or disagree with the following statements:

  13. The Registrar’s Office staff was very knowledgeable. 
     

  14. The Registrar’s Office staff was friendly and courteous. 
     

  15. My questions were answered satisfactorily 
     

  16. What, if anything, do you like most about your visit to the Registrar’s Office? 
  17.  


  18. What, if anything, did you least like about your visit to the Registrar’s Office?  
  19.  


  20. Please tell us what, if anything, we can do to make future visits to the Registrar’s Office more pleasurable for you. 
  21.  


  22. What services would you like to see added to the Registrar’s Office website and/or online services to better serve your needs? 
  23.  


  24. Are there policies and/or procedures implemented by the Registrar’s Office that you would like to see amended or revised? If so, what and why? 
  25.  


  26. Do the services provided allow adequate access to information needed for the performance of your duties as faculty? 
     

  27. Are there new services you would like to see provided by the Registrar’s Office? If so, what are those services? 
  28.  


  29. Are you familiar with the Family Educational Rights and Privacy Act (FERPA)?