ASU Student Complaint Process
Alcorn State University strives to resolve concerns and complaints in a fair and prompt manner. Students must follow the University’s Student Grievance Policy to file a complaint. Students should exhaust internal complaint processes before pursuing external complaint processes. Students may submit complaints to the Student Complaint Portal.
If a complaint cannot be resolved through the Alcorn State University Academic Complaint Process, students may file a complaint with the Mississippi Commission on College Accreditation following the MCCA Student Complaint Process within two years of the incident. If the complaint is outside of MCCA’s jurisdiction, it may be directed to another authorized agency to address the concerns, if appropriate. Note: This process does not apply to matters related to student grades or disciplinary/conduct issues.
Students may also submit concerns to Alcorn State University’s regional accrediting agency, SACSCOC, if a complaint remains unresolved after all university avenues have been exhausted.
Out-of-State Distance Education Students
Students outside Mississippi who wish to resolve a grievance regarding any ASU online course(s) should follow the University’s Student Grievance Policy, as outlined in the Alcorn State University Student Handbook. After exhausting the institutional and MCCA student complaint resolution process, an out-of-state student taking distance education courses at ASU may file a complaint with the SARA portal agent, except for matters related to conduct and grades. Note: The MCCA Student Complaint Process does not apply to complaints regarding student grades or discipline/conduct matters.