Recognizing Champions of Excellent Customer Service

At Alcorn, we value our employees and their ongoing efforts to make a lasting difference in the lives of our students.

President Alfred Rankins Jr. was quick to acknowledge employees’ work ethic at the annual Faculty and Staff Institute Monday, August 17 in the James L. Bolden Campus Union Ballroom.

“No achievements at Alcorn would be possible without you — our dedicated and hard working employees,” said Rankins at the Institute. “Thank you for the great work that you do.”

President Rankins noted that delivering “great customer service” daily will give Alcorn a competitive advantage. “Our students have choices,” said Rankins. “Alcorn will be a student-centered campus.”

Alcorn gathered to celebrate the start of a new academic year. The keynote speaker, Dr. Evelyn Montgomery, a customer service expert, agreed with the president.

“Customer service must be at the heart of an institution,” she said. “Never stop working until your good is better and your better is your absolute best.”

While on campus for a visit, a parent experienced “outstanding customer service” from several Alcorn employees and took the time to tell President Rankins all about it.

Champions of excellent customer service include Jason Cable, Office of the President; Derek Horne and Oscar Reed, Athletics; Dr. John Igwebuike and Kimberly Buie, Division of Academic Affairs; Deborah Donaldson, Fern Davis and Phan Matthew, Division of Student Affairs; and Marcus Ward, Laura Drake and Casey Mock, Division of Institutional Advancement.

President Rankins replied with a special note of thanks to the parent for the positive feedback.

All of you were called by name because you went above and beyond to deliver outstanding customer service. Thanks for being champions of excellent customer service.

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