Dr. Tracee Smith promoted to associate registrar
Vice Provost for Academic Affairs and Student Records John Igwebuike announced that Dr. Tracee Smith, assistant registrar, has been promoted to associate registrar, effective immediately.
Igwebuike believes the promotion recognizes Dr. Smith's sedulous efforts to continue the digital revolution afoot at Alcorn.
“Through her efforts, the Registrar’s Office has undergone unprecedented transformation into a super-streamlined, highly digitized records office for the 21st Century,” says Igwebuike. “She has ensured that every process is digital and can be transacted online 24-7 so that students, faculty, staff, alumni and administration are given high levels of customer service excellence and efficiency.”
For Smith, the promotion and recent achievements are a combination of hard work and team work. She’s really excited about the office’s success and future progress.
“I’m honored and thankful for where the Registrar’s Office has been, I’m grateful for where we are and I’m extremely excited about where we are going,” Smith said. “We have had some challenges, but we conquered those challenges as a team and moved forward together.”
Smith is no stranger to Alcorn, her first job while in high school gave her the opportunity to work for the University. She began her adult career at Alcorn in 2010 as a data processor for the Registrar’s Office, she then worked as a data analyst prior to being promoted from her pervious post as assistant registrar.
Her number one goal for the office is to always deliver the wow factor — exceptional customer service. She speaks highly of the Registrar’s customer service portal that allows the office to efficiently respond to its customers.
“We are pleased with our customer service surveys,” Smith vividly recalls receiving excellent reviews from students and faculty.
One of the customer surveys stated, “The quality of service in the Registrar's Office has improved tremendously! Keep up the great work and improvements. Love the use of modern technology via the Web. Thank you is not enough in regards to your kindness and understanding in working with the department chairs, advisors and graduating seniors in resolving the issues at hand for the senior class graduates of 2016-2017 at Alcorn State University.”
Smith earned both her Ph.D. and Master of Science in public health from Walden University. She also holds an MBA in human resources and management and a Bachelor of Science in marketing both from Delta State University.
In her new role, Smith will aid in the overall administration of the Office of the Registrar, which consistently works behind the scenes to provide student record information (degree audit, transcripts, etc.), enrollment and degree verification, up-to-date catalog and timetable information (including classroom scheduling), and enrollment services. The office also ensures academic eligibility for student athletes and provides benefit services to student veterans. The Registrar’s Office ensures student privacy in compliance with the Family Educational Rights and Privacy Act (FERPA), and ensures that electronic access to record information is secure and efficient.
Have a question or concern, visit the customer service portal at www.alcorn.edu/registrar.
